Shipping Policy

Order Processing

Please note that Pre-order, Custom order and Ready Stock collections require different duration to process:

• Pre-order:  8 - 14 business days

• Custom order: 8 - 14 business days

• Ready stock: 2 - 5 business days

We will send the tracking number to your email address once we shipped your order. 

Please note that Auferst does not ship internationally. We hope to ship to every inch of the globe soon!

Shipping Rates

West Malaysia - RM8 (takes up to 2 - 5 days)

East Malaysia - RM15 (takes up to 4 - 7 days)

Free shipping for any order above RM120

*Note:

If you are planning to receive your order on a specific date, let us know so that we can ensure it will arrive on time. If we do not hear from you with regards to any specific date, we cannot guarantee that your order will arrive by a specific date.

All items are handmade in small batches by the team in Auferst. We rather not rush processing your items.

For every order with Auferst, you will receive an email and tracking number which you can use to track your package.

Once the items are handed over to the courier service, Auferst will not be liable for any issues, delays, lost items, or stolen items. We will not refund or replace these items.